Self Service Refunds

Using Eventbrite

Most UB Eventbrite Events are set up with Self Service Refunds

These are available up to 24 hours before the event starts

Follow the links on your Eventbrite ticket or use the method below.

Eventbrite automatically creates an account with the email address you used to purchase a ticket. If refund requests are allowed, you’ll see the option to request one in your account:

  1. Log in to Eventbrite.

  2. Go to "Tickets" in your account. Select the ticket you want a refund for.

  3. Click "Request a refund".

  4. Enter your details and submit your request.

Click “Contact the Organiser” if you don’t see the option to request a refund or you have a question about the status of your refund request.

IMPORTANT: UB covers the Eventbrite handling fee. If you request a refund the handling fee will not be refunded.